Last update: 13th Day of November 2023
In this Website Privacy Policy, GROUP20.LIMO, SPREE.LIMO and our affiliates (collectively, “GROUP20.LIMO” or “we”), provide information about how we use, collect and transfer personally identifiable data from visitors to our websites and mobile apps (collectively the “Website”) and users of our services.
This Privacy Policy covers only data collected through the Website and not any other data collection or processing, including, without limitation, data collection practices of other websites to which we link or data that we or our subsidiaries or affiliates collect offline or through websites, products, or services that do not display a direct link to this Privacy Policy.
GROUP20.LIMO collects information from visitors of the Website and mobile apps, including the domain names, IP and MAC addresses, browser types, and unique device identifiers of such visitors.
This information includes the number of visits, average time spent on the Website and mobile apps, pages viewed and similar information. This information may also include usage information about the page-by-page paths you take as you browse through the Website.
GROUP20.LIMO uses this information to measure the use of the Website and to develop ideas to improve the content of the Website. For more information regarding Group20.limo’s use of this information, please see the sections on “Cookies and Other Tracking Technologies” and “Analytics” below. We may combine such information with information provided by you.
There are times, however, when we may need additional information from you, including personal information that may be used to identify you. This information includes items such as your name, address, telephone number, and email address. The information we collect is typically used by us to respond to your inquiry, process an order or allow you to access specific account/profile information.
If you choose to share any personal information with us, we will use it in accordance with this Privacy Policy and applicable law.
We may use your personal information to: improve the Website or GROUP20.LIMO products and services; customize your experience with the Website, or to serve you specific content that is relevant to you; contact you regarding your use of the Website and, in our discretion, changes to our policies; provide you with Website-related notices; send you advertisements and marketing for GROUP20.LIMO products and services in accordance with the law; to notify you about changes to our Websites and services; send you service notices; deal with enquiries and complaints; comply with any legal or regulatory requirements and otherwise to any respond to any relevant regulator or competent authority as required by law; understand user trends and patterns; for business administration; and for purposes disclosed elsewhere in this Privacy Policy, at the time you provide your personal information, or with your consent.
We may also use information for any internal purpose, such as quality control efforts or customer analysis.
When you register your personal name, emails and contact numbers with us, we may use it for the following:
(A) send you weekly newsletters, market commentary, new product launches, insider deals, invitations and update or contact you about new products and services we think may be of interest to you.
(B) If you agree to us providing you with these information, you can always opt out at a later date. If you would rather not receive our product information and updates, please unsubscribe at our Unsubscribe page.
(C) The ways in which we may collect your personal data include (but are not limited to) collecting directly or indirectly from you in the course of: you signing up for alerts or newsletters; you visiting our websites, seminars, road shows, showflats, marketing campaigns, etc; you purchase or lease a private hire vehicle from us; you participate or respond to our marketing and/or promotional events; you use our products or services; you contact us with your queries, requests or feedback; our conducting or completing of job booking transactions; our conducting of market research or surveys; our conducting interviews
By submitting your name, email and contact numbers you give consent to the use of that email and contact numbers that you provide as set out in this policy. In most cases, if you do not provide information about yourself which our company has requested, we may not be able to provide you with the relevant product or service that can meet your needs.
We are committed to maintaining the security of your personal information. We have put in place appropriate security procedures and technical and organizational measures to safeguard your personal information We have appointed Data Protection Officers (“DPOs”) from each of our business units to oversee our management of personal data in accordance with the Act. We regard breaches of your privacy very seriously and we have implemented measures to secure and protect your information, such as training our employees who handle your personal data to respect the confidentiality of such personal data and your privacy, storing personal data in a combination of secure computer storage facilities and paper based files and other records, taking steps to protect the personal data we hold from misuse, loss, unauthorised access, modification or disclosure.
However, you must appreciate and understand that it is not 100% perfect and secure. Any systems may suffer from cyber attacks, such as hacking, spyware and viruses. Accordingly, you will not hold us liable for any unauthorized disclosure, loss or destruction of your personal data arising from such risks. The Act also requires us not to store personal data longer than necessary. We will cease to retain your personal data when we no longer require such personal data for the purposes we originally notified you of or for any business or legal needs.
Subject to the exceptions referred to in section 21(2) of the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”), you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to us. We may make a small charge for this service. We want to ensure that your personal information is accurate and up to date. If any of the information that you have provided to GROUP20.LIMO changes, for example if you change your email address, name or payment details, or if you wish to cancel your registration or subscription, please let us know the correct details by sending an email to us. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.
We may store your information for as long as it is required for our business purposes, including the period after which any customer or driver partner relationship has ceased.
We do not sell, trade, or otherwise transfer to third parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. However, no personally identifiable visitor or subscriber information will be provided to other parties for marketing, advertising, or other uses.
We will only share your information with third parties in accordance with applicable law. We may share with third-parties information that is not associated with your name or identity, such as Website usage information, non-personally identifiable demographic information, and aggregate user statistics in accordance with applicable law.
We may share your personal information with non-affiliated third-parties as necessary for us to provide the product or service you or your lender/service provider have requested of us, as permitted by law, with third party service providers so that they may perform certain services for us, or as otherwise specified herein.
Such disclosures may include situations in which we are required to respond to subpoenas or other legal process, or are responding to the request of governmental authorities conducting an investigation. We may also provide all of the types of non-public personal information listed above to one or more of our affiliated companies in connection with our services and other business purposes.
It is possible that GROUP20.LIMO, its subsidiaries, affiliates, joint venture companies, or any combination of them, could merge with or be acquired by another legal entity. In such event, or in the event of any other proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of GROUP20.LIMO or of any of the business or assets or shares of GROUP20.LIMO or a subsidiary or division thereof, GROUP20.LIMO may share your information with third-parties.
Furthermore, and subject to your consent where required by law, we may also provide all the information we collect, as described above, to companies that perform marketing services on our behalf, on behalf of our affiliated companies or to other financial institutions with which we or our affiliated companies have joint marketing agreements. In some circumstances, we will request your consent to share your information with nonaffiliated third parties, such as lenders, realtors, and insurers, so that they may offer you products and services that may be of interest to you.
The Website uses “cookie” technology to measure Website activity and to collect information such as browser type, time spent on the Website, pages visited and other information about your visit to the Website.
Cookies are also used to prefill information previously entered into forms and to customize information to your personal tastes. A cookie is an element of data that an Internet site can send to your browser. Cookies are stored on your computer. We may share information about you that we collect through a cookie with third-parties who help us analyze Website data, in accordance with the law.
On our Website we use the following types of cookies:
(a) Strictly necessary cookies – These cookies are essential to enable the user to navigate around the Website securely and to provide the user with services they have specifically requested.
(b) Functionality cookies – These cookies enhance the functionality of the Website by storing user preferences. For instance, they can remember your name and location, if you provide this information and the types of content you are interested in.
(c) Performance cookies – These cookies improve the performance of the Website. For instance, they help pages load quicker.
(d) Analytics cookies – We may use third party analytics services such as Google Analytics and others. Your IP address and other information will be collected by automated means to report on your use of the services.
If you would like us to stop sending you marketing communications you may use the opt-out link set out below or the unsubscribe link in our marketing communications.
Personal data that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the personal data in accordance with this Privacy Policy. Personal data which you provide may be transferred to our group companies, commercial partners, suppliers or agents located outside your country as set out above. We will ensure adequate protection of personal data transferred outside of your country as required under applicable laws. You may contact us for a copy of the safeguards which we have put in place to protect your personal data in these circumstances. In addition, personal data that you submit for publication on the Website and mobile apps may be published on the internet and may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
Data subjects may ask us for a copy of their personal data, to correct it, erase it or to transfer it to other organizations at their request. Data subjects also have rights to object to some processing including profiling and, where we have asked for their consent to process the data subject’s personal data, to withdraw this consent. In particular, data subjects have the right to object to direct marketing at any time.
Where a data subject withdraws their consent, this will not affect the legitimacy of the processing conducted prior to your request. Where we process personal data because we have a legitimate interest in doing so (as explained above), the data subject has a right to object to this.
These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal data. Please use the contact information set out in our Contact Us section below. We aim to acknowledge your enquiries within 72 hours and respond within one month, unless otherwise required by law. We hope that we can satisfy queries you may have about the way we process your personal data.
However, if you have unresolved concerns you also have the right to complain to your local data protection authority.
GROUP20.LIMO may from time to time and without prior notice revise this Privacy Policy. Any changes will be effective immediately when the revised Policy is posted on the Website, unless stated otherwise. We will not, however, use your personal information in a manner materially different than what was stated in the Privacy Policy posted on the Website at the time your personal information was collected unless we receive your consent.
GROUP20.LIMO provides best-in-class Limousine Concierge, Ride-hailing and World Class Airport Transfer Services.
